General Information Ticket alliance ALPIN CARD
KeyCard Deposit € 2.00
This electronic data device features a rechargeable micro-chip and can therefore be used repeatedly. Return your undamaged KeyCard at all ticket counters, most sports shops and hotels. The ski tickets are also available online. Ski passes are checked electronically at all lifts. Please carry your ski pass on your left side and show to lift staff on request. Please also note that for purposes of lift access control a reference photograph of the lift pass holder will be taken when he/she passes through a gate equipped with a camera for the first time. The lift staff will compare the reference picture with photos taken every time the ticket holder passes a gate. The reference photograph will be deleted from the system immediately upon expiry of the validity of the lift pass; all other photographs will be deleted from the system no later than 30 minutes after passing through the respective gate. Please note that credit cards as well as mobile phones and other electronic devices may interfere with or even delete your KeyCard – so please make sure to keep them separate.
Season time overlap
When the seasons overlap, our cash register automatically calculates a mixed price.
Misuse and Ticket Exchange
Ski passes and personalised vouchers are non-transferable (except Family Card), cannot be exchanged for a different ski pass after purchase and the validity dates cannot be adjusted. Misuse will be subject to an immediate ticket withdrawal and a penalty of € 70.00 in addition to the respective day ticket price.
A refund of multi-day ski tickets (from 2-day tickets) is provided in case of ski accidents. The refund is issued on the day of the return of the ski ticket on presentation of a local doctor’s certificate. Ski tickets will not be refunded in case of bad weather, avalanche danger, illness, early departure, closure of ski lift facilities and slopes. We reserve the right to close lift services/pistes in case of overcrowding, to set a quota or refrain from ticket sales. In these cases, there is no entitlement to reimbursement, replacement or extension. Lost or stolen tickets are not replaced. The ski pass holder must make sure that no other person has access to his pass. Special rules apply for flexible, annual and season tickets.
All slopes are closed by law from 5.00 pm to 8.30 am. No safety measures! Exceptions are early bird skiing and floodlit slopes for night skiing. Caution: risk of injury due to snow and piste preparation, track grooves, winch ropes, electric cables etc. Please note that slopes are always closed for a good reason and your own safety. Ski helmets are compulsory for children up to the age of 15!
Slope & Rescue Service
Please note that a rescue fee will be charged on marked slopes. Our ski patrol and rescue service supervises only marked and open slopes – other areas are used at your own risk.
Ski Lift Regulations
Children up to 6 years of age and/or under 125 cm max. height must be accompanied by an adult on chairlifts and t-bar lifts. You are not allowed to use chairlifts or t-bar lifts with a child in your arms or on your back. Liability cases are to be handled respectively by the corporation in whose authority the accident occurred. Please also note the rules of transportation at each lift individually.
Please see our data privacy statement here. The General Terms and Conditions of the particular companies apply.
Safety is our chief concern. So please note that we may have to place restrictions on ticket sales or on the number of people we can transport because of weather conditions and/or operational limitations or shutdown. The individual services to which the ticket entitles the bearer are provided by legally independent partners. The partner which sells the ticket acts solely as a representative for the other partners. Therefore, only the individual partner shall be held liable for the provision of each service and for compensation in the event of incidents occurring.