General Information Ticket alliance ALPIN CARD

I. General Information and Scope of Services

The Ski ALPIN CARD is a product of the participating lift and cable car companies listed on the website www.alpincard.at for the regions specified on that website (“the Regions”).

The Ski ALPIN CARD is a ski pass entitling the holder to use the facilities in operation on the respective day for a total of 15 days, valid not earlier than 11 October 2025 and not later than 03 May 2026. The members of the Ski ALPIN CARD, however, voluntarily agree – until further notice – to allow authorized holders of Ski ALPIN CARDs to use the facilities beyond 15 days.

The Ski ALPIN CARD day and multi-day ski passes (hereinafter jointly referred to as the “Ski ALPIN CARD”) may be purchased either online via one of the websites of the participating lift and cable car companies or directly at the respective ticket offices during opening hours. In all cases, these General Terms and Conditions apply. The contractual partners of the customer arising from the purchase of Ski ALPIN CARDs are the respective participating lift and cable car companies.

The Ski ALPIN CARD entitles the customer, depending on the product purchased, to use the facilities and ski slopes operated by the participating lift and cable car companies within the respective scope and during operating and opening hours. Excluded are special trips outside regular operating hours and, insofar as organized by the participating companies, local ski bus services. Each lift and cable car company operates its facilities and ski slopes independently and on its own responsibility.

II. Conclusion of Contract
 Online orders placed by the customer via the websites of the participating lift and cable car companies require the complete and correct entry of all mandatory fields in the booking form as well as the explicit acceptance of these General Terms and Conditions via the designated application in the booking process. Incorrect information may result in withdrawal of authorization without compensation and exclusion from transport.

The Ski ALPIN CARD season pass and Ski ALPIN CARD ski passes from 8 to 31 days can only be booked with a current photograph. The customer is obliged to notify any changes to contact details (name, address, email address) without delay.

By entering the data and clicking the button “order with obligation to pay,” the customer submits a legally binding offer to conclude a purchase contract for the Ski ALPIN CARD. Acceptance of this offer is expressly reserved. There is no obligation to accept the customer’s offer. If applicable, the customer will receive an email confirming acceptance of the offer within a maximum of 10 days to the address provided.

These provisions apply mutatis mutandis to the purchase of the Ski ALPIN CARD at a participating lift and cable car company, with the proviso that consumers within the meaning of the Austrian Consumer Protection Act (KSchG) have a right of withdrawal for online purchases. The withdrawal policy and withdrawal form are linked on the websites of the participating companies.

The services covered by the ALPIN CARD may be used after receipt of the respective data carrier during the applicable period of use and after the participating lift and cable car facilities have commenced operations.

III. Prices / Payment
The Ski ALPIN CARD is sold at the current prices listed either on www.alpincard.at or in the price lists, notices, brochures, etc. available at the lift and cable car companies (“price notices”). Upon purchase, a deposit fee (KeyCard deposit) will be charged, the amount of which is also indicated in the price notices. This deposit is collected together with the invoice amount. All stated prices and deposits include statutory VAT.

Payment may be made by credit card (e.g. Visa, MasterCard, American Express or Diners Club), advance bank transfer, or cash at the lift and cable car companies.

In the event of loss or damage to the Ski ALPIN CARD, a replacement card may be issued for a processing fee of EUR 15 (plus KeyCard deposit). Issuance of a replacement requires presentation of the blocking receipt and an official photo ID.

IV. Shipping
For online orders with postal delivery, the Ski ALPIN CARD is generally dispatched within two days after acceptance of the order. No responsibility can be assumed for postal delivery times. Delivery usually takes at least three working days after dispatch.

V. Use of Services
Provided that the member companies of the Ski ALPIN CARD are fundamentally ready to provide services, i.e. at least some lift facilities are in operation and the use of ski slopes is possible due to snow conditions, the customer has no right of withdrawal. This applies in particular in cases of bad weather, avalanche danger, unforeseen departure of the customer, temporary operational interruptions, weather-related shutdowns of individual facilities or ski areas, closure of individual slopes or ski areas, overcrowding of slopes, or illness of the ticket holder.

In these cases, there is no entitlement to a refund, and the customer remains obliged to pay. Actual use of the Ski ALPIN CARD lies within the customer’s sphere of responsibility, provided that partner facilities are in operation. No refund is granted if fewer than 15 days are used.

The use of Ski ALPIN CARD services is subject to these General Terms and Conditions and the transport conditions of the respective lift and cable car companies, as well as any officially mandated regulations and measures relating to pandemics (e.g. COVID-19).

No (partial) refund may be claimed if the partners of the Ski ALPIN CARD are ready to provide services but the user chooses not to use them for personal reasons. This also applies if official requirements (e.g. proof of testing or vaccination) are imposed and the user cannot or does not wish to comply.

Compliance with officially prescribed COVID-19 or other pandemic-related protective measures lies solely within the responsibility of the user. Failure or refusal to comply may result in denial of transport, without any entitlement to a (partial) refund.

No entitlement to a refund or extension of the Ski ALPIN CARD exists if partners suspend the operation of individual or multiple facilities due to low usage caused by pandemic-related circumstances, as the user still has access to a substantial portion of the services offered.

VI. Liability
Liability for damages is limited to cases of intent or gross negligence. Claims for damages arising from slight negligence are excluded. Claims must be asserted against the lift or cable car company responsible for the damage.

Services may be temporarily or partially restricted or suspended due to technical disruptions, lack of snow, force majeure, or natural events such as storms, thunderstorms, heavy rainfall, extreme snowfall, avalanche danger, or other operational circumstances. The Ski ALPIN CARD is a supra-regional product usable at all participating companies. No guarantee is given for uninterrupted availability of services at any individual company on any given day.

There is no obligation for all facilities to be continuously available. The range of available facilities may change daily or during the course of a day. Current availability is displayed at ticket offices, electronic panorama boards, information channels of the ski area, at lift facilities, and online. Restricted availability does not entitle the customer to a price reduction or refund.

II. Refunds in the Event of Official Closures

If all participating lift and cable car companies in all regions where the Ski ALPIN CARD is valid are prevented from providing services for at least four weeks after purchase due to an epidemic, pandemic, or official orders (e.g. energy rationing measures), refunds will be issued as follows:
Day and multi-day ski passes: Refunds are based on actual usage (e.g. if closure occurs after day 3 of a 12-day pass, the customer receives the difference between the price of a 3-day pass and the amount paid for the 12-day pass).
Ski ALPIN CARD season pass: Refunds are calculated based on amortization. If the card has been used on 15 or more days, it is deemed amortized and no refund is granted. Otherwise, the purchase price is divided by 15 days and multiplied by the number of unused days.

No refund is granted for periods prior to the purchase date. Refund claims may be submitted to the selling lift or cable car company after the end of the season.

VIII. Refunds in Case of Injury or Illness
No entitlement to a refund exists if the customer is unable to ski due to injury or illness. However, the lift and cable car companies may, as a gesture of goodwill, grant a refund (excluding 1-day passes) at their discretion, subject to presentation of a medical certificate issued by a local physician. Injuries or illnesses must be reported immediately.

IX. Misuse
The Ski ALPIN CARD is non-transferable, including within families. Any misuse results in withdrawal of the card without compensation. The customer is also obliged to reimburse the cost of a day ticket and pay a penalty of EUR 70. The card must be stored securely to prevent misuse by third parties. Filing of criminal charges is expressly reserved.

X. Data Protection
The protection of customers’ personal data is of particular importance to the lift and cable car companies. Data processing is carried out exclusively in accordance with statutory provisions (in particular GDPR and DSG). Reference is made to the privacy policies of the participating companies.

XI. Applicable Law and Jurisdiction
Austrian substantive law applies, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules.

For consumers within the meaning of the Austrian Consumer Protection Act (KSchG), jurisdiction lies with the court responsible for the consumer’s place of residence, habitual residence, or place of employment. Consumers residing in the EU may alternatively bring claims before the competent court in Salzburg. In all other cases, the competent court at the company’s registered office shall apply.

XII. Ski Slope & Rescue Services
Please note that rescue and medical costs are charged regardless of the type of lift pass. Ski patrol and bike rescue services supervise only marked and open ski slopes and bike trails. Use of off-piste terrain is at your own risk.

January 2026